Easy Kitchen Lab

Frequently Asked Questions

• What are my shipping options?

  Easy Kitchen Lab makes sure that the products you have ordered are shipped via the most reliable and economical agents. This means that we have predetermined partners and our customers don't have to worry about rates. The shipping is free, regardless of the order value or the number of ordered products.

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• What payment methods do you accept?

  We accept all major credit and debit cards, as well as PayPal and Google Pay (Google pay is only for Google Chrome users).

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• How long will it take for my order to arrive?

  Your order will arrive at the designated address in 8-15 days, depending on the schedule and traffic that shipping agents face.

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• Can I cancel or edit/change my order?

  You can not change the order you made, but you can cancel it within 24 hours after receiving a Order confirmation email from us. To cancel the order, you need to forward that confirmation email to us at: [email protected]

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• How can I track my shipment?

  You will be sent an email with a link to track your shipment once it has been shipped.

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• How do I get a coupon code?

  We will give out coupon codes during promotions and special occasions. You can also subscribe to our newsletter to receive informatio about exclusive offers and discounts.

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• How do I claim a refund for a damaged or missing order?

  In case our customers encounter a problem with the package or a product they have ordered and received via a shipping agent, they can claim a refund of the paid amount. The conditions under which the refund can be requested (and fulfilled) are listed in our Refund Policy section.

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• When can I expect my refund?

  In case we have determined that all conditions for a refund have been fulfilled, we will transfer the paid amount to your account within 24 hours.

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• Where do you ship?

  We ship our products worldwide, except for a few restricted regions.